Cancellation & Refund Policy

Last updated: 30 July 2026 · 10MintViral (10mintviral.in)

This policy applies to payments made on 10MintViral for optional one-time digital promotion / engagement packages. By purchasing, you agree to this policy, our Terms, and Disclaimer.

1. Digital service — when refunds are not available

After a payment is confirmed successful and order processing has started, the purchase is generally final and non-refundable, because digital delivery resources are allocated immediately.

2. Payment deducted but order not activated

If money left your bank/UPI but our Dashboard still shows unpaid / no order:

• Contact us with UPI reference / order ID / registered phone
• If the payment provider did not complete capture, bank/UPI auto-reversal typically takes 3–7 business days
• Email: support@10mintviral.in

3. Partial delivery / delays

Package sizes are estimates of what we attempt to deliver. Temporary delays can happen due to provider queues or platform limits. Delays alone do not automatically create a refund right once processing has started. Genuine failed activation (payment success, zero processing after a reasonable wait) can be reviewed case-by-case by support.

4. User error

No refund for wrong username, private/invalid profiles, or incorrect links entered by the user.

5. Chargebacks

Please contact support first. Unjustified chargebacks after successful delivery may lead to account suspension.

6. Contact

📧 support@10mintviral.in
Include: registered phone, order ID, payment time, and short description of the issue.